What should a security guard do if they encounter an aggressive individual?

When a security guard encounters an aggressive individual, the most effective response is to calmly try to de-escalate the situation. This involves using verbal communication skills, maintaining a non-threatening body posture, and applying techniques to soothe the individual in order to reduce tension. The goal is to establish a rapport with the aggressive person, allowing for a potential resolution without further escalation.

De-escalation strategies are crucial in preventing the situation from worsening and ensuring the safety of both the guard and the individual involved. By remaining calm and collected, the guard can influence the behavior of the aggressive individual positively, which may lead to a quicker resolution.

While withdrawing and reporting the situation is important in certain circumstances, it is usually more beneficial to attempt de-escalation first if it can be done safely. Engaging aggressively would likely escalate tensions further, leading to potential violence, and calling for backup is an appropriate measure but should be complemented by initial attempts at de-escalation when possible.