How should a security guard handle an angry or aggressive individual?

Remaining calm and attempting to de-escalate the situation while maintaining a safe distance is the best approach for a security guard handling an angry or aggressive individual. This strategy is effective because it prioritizes safety for both the guard and the individual involved. By keeping a calm demeanor, the guard can help reduce tension and prevent the situation from spiraling further out of control.

Maintaining a safe distance is crucial as it provides the guard with space to react appropriately if the individual becomes more aggressive. It also helps to avoid making the person feel cornered or threatened, which can exacerbate aggressive behavior. De-escalation techniques, such as using a soft tone of voice, active listening, and showing empathy, can aid in diffusing the situation effectively without confrontation.

Approaching the individual aggressively or attempting to assert authority through confrontation can provoke further aggression and escalate the conflict. Similarly, detaining the individual without proper justification may lead to physical altercations and increased risk to all parties involved. While calling for backup is important in potentially dangerous situations, it should be done alongside efforts to manage the situation rather than as the immediate first response.